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Definitions:

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• Online Store - an internet platform operated by ŻeMP S.C., enabling the sale of products electronically.

• Customer - an individual or legal entity using the Online Store and making purchases.

• Product - a product available in the Online Store's offer.

• Cart - the functionality of the Store allowing the collection of selected products before making a purchase.

• Terms and Conditions - this document defining the rules of using the Online Store.

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1. Registration:

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• To fully utilize the Online Store's functionality, registration of an account is required.

• During registration, the user is obliged to provide accurate personal information.

• Each user may have only one account in the Online Store.

• The Store reserves the right to refuse registration or block an account in case of violation of the provisions of the Terms and Conditions.

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2. General Provisions:

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• The Online Store is operated by ŻeMP S.C., with its registered office at Piwniczna-Zdrój 33-350, Krakowska 24.

• The Store provides services electronically in accordance with the rules set out in the Terms and Conditions.

• The terms of sale, payment, and delivery of products are specified in the Terms and Conditions and in the information provided with each product.

• Placing an order by the Customer signifies acceptance of the conditions specified in the Terms and Conditions.

 

 

3. Using the Online Store:

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• The Store allows for making purchases online 24 hours a day, 7 days a week.

• To make a purchase, the Customer adds selected products to the cart and then follows the instructions displayed on the website.

• After placing an order, the Customer receives a confirmation to the provided email address.

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4. Orders and Payments:

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• Orders for our customized doors can be placed through our website.

• We accept payments via the payment platform available on our website.

• For customized orders, full prepayment is required before the production process begins.

• Bank transfer to the Seller's bank account (in this case, order processing will commence upon sending the Customer confirmation of order acceptance by the Seller and upon receipt of funds into the Seller's bank account).

 

5. Production and Delivery:

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• Upon receiving an order, we proceed with the production of customized doors.

• The production time depends on the complexity of the order and production workload at the time.

• After the production of the doors is completed, they will be delivered to the address specified by the customer.

 

 

6. Returns and Complaints:

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• Due to the personalized nature of our doors, we do not accept returns or exchanges unless the products are defective or damaged.

• In case of complaints, please contact our customer service department to review the situation and take further action.

 

7. Warranty:

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• We offer a warranty on our products, covering any manufacturing or material defects.

• The warranty does not cover normal wear and tear, damage caused by improper use, or mechanical damage.

 

 

8. Personal Data Protection:

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• Customer's personal data is protected in accordance with applicable data protection laws.

• Personal data is used solely for order fulfillment purposes and is not disclosed to third parties.

 

 

9. Copyright Notice:

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• All materials presented on our website, including photos, texts, and graphics, are protected by copyright.

• Copying or using materials posted on the website without the consent of the copyright owner is prohibited.

 

 

10. Changes to the Terms and Conditions:

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• We reserve the right to make changes to these terms and conditions at any time.

• The current version of the terms and conditions will always be available on our website.

 

 

Please carefully review the terms and conditions before placing an order. If you have any questions or concerns, please don't hesitate to contact our customer service department. Thank you for your interest in our customized doors and for the trust you have placed in us.